Smart Awards End Point Assessment Services

Smart Awards End Point Assessments

All apprenticeship Standards now involve an end-point assessment. This is a synoptic, overarching assessment of the Standard that must be carried out by someone that is independent of the apprentice’s training.

How apprentices are to be assessed is described in the Assessment Plans that accompany the Standards. End point assessments may involve a number of different methods of assessment, and the way in which an apprentice is assessed can vary across different apprenticeship Standards.

Smart Awards is approved by the Skills Funding Agency to offer end-point assessments for the following apprenticeship Standards:

  • Dual Fuel Smart Meter Installer (Electricity and Gas)
  • Utilities Communications Technician

We offer an efficient, cost effective service that ensures that apprentices are assessed to the required Standard and are awarded the grade that reflects their level of competence. For more information contact

Interested in Becoming an End Point Assessor

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This apprenticeship Standard for was designed by industry for apprentices employed as Dual Fuel Smart Meter Installers. Dual Fuel Smart Meter Installation forms a key part of the Smart Government mandate to reduce carbon emissions and improve energy management. This apprenticeship contributes towards this aim.

Dual Fuel Smart Meter Installers are responsible for the safe installation, exchange, commission, decommission and ongoing maintenance of Smart metering systems and associated equipment and communication systems.

This includes the explanation of how they work and giving up to date energy efficiency advice to the customer. The role is physical in nature, and may involve lifting and moving of equipment, working at heights and working in confined spaces. This occupation entails carrying out a high level of safety critical activities whilst working in customer properties.

Job Roles:
Dual Fuel Smart Meter Installer
Level: 2
Funding: Band 10 (Mazimum £12,000)
Duration: 14 months

Individual employers will set the selection criteria for their apprenticeship and will include a recognised background check, equivalent to Criminal Record Bureau /Disclosure and Barring Service (CRB/DBS).

The apprenticeship is demanding and employers will typically look for applicants who have gained a minimum of 2-4 GCSEs at grade C (including mathematics and English), or equivalent qualifications/experience.

The end point assessment covers all of the knowledge, skills and behaviours in the Standard. It will take place in the last three months of the apprenticeship and will be conducted by a technical expert nominated by the employer. They may come from within their own organisation or elsewhere, but they will not have directly worked with the apprentice or participated in their learning and training. They must be ‘approved’ by Smart Awards for the purposes of conducting the end-point assessment. A further technical expert will be nominated by the apprentice’s employer who will review provisional grading decisions and sample evidence. Smart Awards will moderate end-point assessments on a sampling basis. The final grade will not be confirmed until after moderation.

The aim of this phase is to ensure apprentices are trained and assessed to gain the core competency measures to achieve Gas Safe registration, Meter Operators Code of Practice (MOCoPA) and meet with the Smart Metering Installation Codes of Practice (SMICoP), including customer service, energy efficiency and managing vulnerable customers.

Registration on MOCoPA and the Gas Safe Register should be required as a pre-requisite to advance to the next phase, and must be achieved prior to entering the end point assessment stage.

The aim of this phase is to ensure apprentices enter a field productive period as a solo worker.

The apprentice will compile a portfolio to include evidence of experience gained in the workplace and simulated environments, collectively demonstrating competence against all aspects of the Standard. It may for example include work products, witness statements and reflective journals. The portfolio must include:

  • a final progress review by the apprentice’s employer must be completed during the final three months of the apprenticeship
  • a final work observation to take place during the last three months of the apprenticeship using standardised documentation provided by Smart Awards
  • a gas safe registration certificate and MOCoPA

Observation of behaviours, including feedback from customers should be assessed using existing supervisory practice. It is suggested that training and assessment is agreed and documented in a personal training/development plan. Regular review meetings should be programmed to ensure training/development needs are supported. This could include additional training, or ways of accelerating learning, as required by the apprentice. This will typically be an interview with their line manager and training provider. Feedback from mentors and team members may be included to contribute towards individual personalised training/development plans.

The end point assessment utilises the following methods:

  • Portfolio, including the final progress review and the final work observation record. The portfolio will be marked by Smart Awards before the end point interview
  • End point interview to take place at the end of the apprenticeship. This will allow a technical expert to question the apprentice in relation to their skills, knowledge and behaviours, based on their portfolio evidence. Questions will be standardised and the interview will typically last one hour. The end point interview will be marked by a technical expert, using standardised documentation.

The apprentice’s employer will identify when the apprentice is ready to undertake the end-point assessment and make the necessary arrangements with Smart Awards.

Smart Awards has access to premises in Greater Manchester, Sussex and the West Midlands. Alternatively, employers or training providers venues may be used.

Apprentices without level 1 English and mathematics will need to achieve this level prior to completion of their apprenticeship.

Based on the portfolio and the end point interview scores, a technical expert will award a preliminary fail, pass or distinction, Smart Awards will confirm the final grade following moderation and quality assurance checks.

In achieving a pass in this apprenticeship, the successful apprentice will be eligible to apply for membership with the Institution of Gas Engineers and Managers (IGEM) and the Institution of Engineering and Technology (IET).

Smart Awards is listed on the Register of Apprenticeship Assessment Organisations to assess this apprenticeship Standard. We aim to be flexible and accommodating and have a sliding scale of fees which depend upon numbers coming through. Contact us now to discuss your requirements at

The apprenticeship Standard for Unified Communications technician was designed by the industry for apprentices employed in a wide variety of different organisations in the public, private and voluntary sectors. Employers likely to use the new Standards include:
  • Large IT businesses, each of which may take on hundreds of apprentices a year, where the Apprenticeship pathway is a mainstay of recruitment
  • The armed forces, which takes on hundreds of apprentices a year in specialist IT trades across all three services;
  • Small and medium-sized specialist IT businesses, which may employ apprentices as core staff to provide the skills for growth;
  • Large non-IT businesses, which may employ a handful of apprentices in IT roles, typically at head office;
  • Small and medium-sized non-IT businesses, which may take on a small number of apprentices in these roles, to support their core business.

The primary role of a Unified Communications Technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements. This role will require the individual to work alone or as part of a team, and could be office based, field-based, or in remote sites as required.

Job Roles:
Telecommunication Technician
Unified Communications Technician
Telecommunications Operative
Level: 3
Funding: Band 11 (Mazimum £15,000)
Duration: 24-30 months

Individual employers will set the selection criteria, but this is likely to include five GCSEs; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

The apprenticeship includes technical competencies, technical knowledge and understanding, and underpinning skills, attitudes and behaviours required by a unified communications technician.

The end point assessment covers all the requirements of the standard, including the competencies, knowledge and behaviours. It will take place in the final few months of the apprenticeship. The same independent assessor (appointed by Smart Awards) will review the portfolio, employer reference and synoptic project in advance of a structured interview taking place with apprentices.

Containing evidence from real work projects which have been completed during the apprenticeship.

Setting out their views of the quality of the apprentices’ work (template provided to employers).

Giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day to day workplace.

Exploring what has been produced in the portfolio and the project as well as looking at how it has been produced.

The decision as to when an apprentice is ready to cross the threshold from learning into the end point assessment phase will be made by the employer and the training provider based on their monitoring of apprentices’ progress.

Smart Awards has access to premises in Greater Manchester, Sussex and the West Midlands. Alternatively, employers or training providers venues may be used.

Level 2 English and maths will need to be achieved, if not already held, prior to taking the end-point assessment.

This apprenticeship is graded by the independent assessor appointed by Smart Awards and passes with be awarded either a pass, a merit or a distinction

This apprenticeship is recognised for entry onto the Register of IT Technicians upon confirming an appropriate SFIA level 3 professional competence and those completing the apprenticeship would then be eligible to apply for registration.

Smart Awards is listed on the Register of Apprenticeship Assessment Organisations to assess this apprenticeship Standard. We aim to be flexible and accommodating and have a sliding scale of fees which depend upon numbers coming through. Contact us now to discuss your requirements at